Customers outside of Japan

please read before purchasing

 Particulars that shall be transcribed according to the specified commercial transaction law.
Institutional name of the sellerK-FILE Inc. X-FIRE Sales Div.
Name of the person in chargeKeiko Kobayashi
Location146-1 Aidani Iwade City Wakayama Pref. Japan 649-6257
Fax number(+81)736 61 6425
Charges other than that for the productFees for shipping charges
Period for which order is valid1 week
Sales volumeIt depends on the contents of the order
Period of deliveryThis also depends on volume of the order
Payment methodsPaypal Only.
Return policyWe do not accept any returned products that have been used or defective due to the customer's fault
Product exchangeWe will replace any defective products with a proper one free of charge
Period of returning of defective productsPlease return any defective products within 2 weeks

 About Paypal's fee
When using Paypal, we charge a 3% from the total of the item price, shipping cost, and damage compensation insurance fee as handling charge .

 EMS compensation
In case of damages to products or missing contents, EMS will compensate for damages up to 2 million yen maximum.
For product value of less than 20,000 yen it is free of charge, however you will need to pay extra fees to insure products with value totaling more than 20,000 yen.
Additional fee is 50 yen extra per 20,000 yen.

It is deemed to have agreed with us and the agreement will become effective in case of your actual use being confirmed by us.

 About "INVOICE"
Contents of the package is described as "Sports Goods".

 X-FIRE is run by all Japanese staff
We try to provide good service for every user. But it may be not enough service for you because we're not native English speaker. Please understand. Also consider TD, we try to reply your order ASAP. If you do not read that,we can not reply any questions after your purchasing.

  Policy for protecting your privacy
Private information of our customers ( name, email address, address,phone number, order record ) shall not be transfered to outsiders except for legitimate reason.

 Conditions of selling
We have many goods for Airsoft.Those contents are for international customer. If you're Japanese domestic customer,we can't ship to you. In that case, please access our Japanese shopping cart.

 About exchange
If you want to exchange product because of order mistakenly placed, we can't support you, so please confirm well before ordering.

  Before doing upgrade, you must check a few things
After you get our goods, please check all items are accounted for. We will reply & send the rest if you don't get all items within 1 week

 About local law
We carry PDI & other products all around the world, please mail to us if you have any questions. But we are not sure of each local law, so please confirm by yourself what regulations do you have. Especially if your customs can allow your package to be imported. We cannot be held responsible.

 About EMS
We use mainly EMS, if you want other methods such as Fedex or UPS, it's OK but we require your account. For the below address, we can't use EMS directly. So we need to use normal postal.

APO(Army Post Office)
96309 / 96379 / 96323 / 96326 / 96328 / 96330 / 96336 / 96337 / 96338 / 96339 / 96343 / 96365 / 96367 / 96368

FPO(Fleet Post Office)
96306 / 96310 / 96311 / 96313 / 96321 / 96322 / 96347 / 96348 / 96349 / 96350 / 96351 / 96362 / 96370 / 96372 / 96372 / 96373 / 96375 / 96377 / 96378 / 96379 / 96384 / 96386 / 96387 / 96388 / 96601 / 96602 / 96603 / 96604 / 96606 / 96607 / 96609 / 96610 / 96628 / 96634 / 96643 / 96662 / 96665 / 96666 / 96669 / 96671 / 96672 / 96675 / 96678 / 96679 / 96683

  Contact us within 7 days after getting products if there is a problem
When you get the package, please open asap and confirm whether it's good or not because our guarantee period is 7days after parcel is delivered.

  We decide whether it is defective or not
If you feel something is wrong with your products, please mail to us with photo. We will confirm and replace it if it is defective. But this decision is not up to you and we do not accept any claims.

  The goods are upgrades for your airsoft rifle
Our products are just upgrades. So we don't recommend it to anyone without any experience

  All springs may give a fatal damage to your gun.
When using high power springs it may cause damage to your gun as the parts are not meant to take the stress of springs with high tension. We cannot be held responsible if any damages occur when using them.

  When filling in form
Please enter your shipping details, name, and phone number here when placing your order. Please note that we will not cross reference those with your paypal account.

  About customs
Our invoice price is the final price. We can't write a fake price. Also we do not pay for the customs fee, please pay them yourself.

 Our exchange policy
We will exchange products that are defective. However scratches and deformation etc that results from installation are not included and we will not exchange them.

  About PDI products surface
PDI use DURALUMIN & ANNODIZED so it's possible for pinhole to occur on the surface. Please do understand that this does not have any effect on performance and we do not treat it as a defective product and we do not accept any exchange request.

  We don't follow the original size
Sizes are PDI original so it is different from the original. If you claim that it is a different size, it's not problem for us. For example, someone claimed that the L96 reciever was not same dimension as the original one. So it resulted in faulty operation. In this case, problem that a too high powered spring was used. PDI don't recommend any high powered springs as 1J over. If using that, there may be some problems. But someone said PDI's dimension was not same as Original, so it's defective. Now we don't accept any claim like this.



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